Privacy Policy

Effective Date: April 8, 2026

1. Data Controller

Pexnode is operated by Pexnode LLC. For any questions or concerns regarding how your personal data is handled, you can reach us at [email protected].

2. Stored Personal Data

When you create an account or purchase a plan with Pexnode, we collect the following information: your name, email address, billing address, and account password. We also store your purchase history, active server subscriptions, and general browsing behavior on our website to help us understand how our customers use our platform.

3. Purpose of Data Processing

We use your information to fulfill our service obligations — this includes provisioning your game server, managing your account, processing payments, and providing customer support. We may also use your contact information to send you service-related updates, promotional offers, and relevant information about Pexnode. You can opt out of marketing communications at any time.

4. Basis for Data Processing

Your name, email address, and billing information are processed to fulfill the service agreement between you and Pexnode. Purchase history and account data are retained to manage your active subscription and provide support. Where you have given consent, your information may be used to personalize your experience and send you relevant offers. You may withdraw this consent at any time by contacting us or adjusting your account settings.

5. Collection of Personal Data

We collect personal data directly from you when you register an account, place an order, or contact our support team. We also use cookies and similar technologies to understand how visitors interact with our website. See Section 10 for more details on cookie usage.

6. Disclosure of Data to Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share limited information with trusted service providers who assist us in operating Pexnode, including payment processing and server infrastructure. These providers are contractually obligated to keep your data secure and may not use it for any other purpose.

We use analytics tools such as Google Analytics to monitor website traffic and improve the user experience. This data is aggregated and does not identify you personally.

No payment card information is stored on our servers. All payment data is encrypted and handled through our billing provider, WHMCS, in combination with our payment processor. Card details are transmitted securely and never retained in plain text on our end.

7. Retention of Personal Data

We retain your account and purchase data for as long as your account is active, and for a reasonable period afterward in accordance with applicable law and our legitimate business interests. If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law.

8. Your Rights

You have the right to request access to the personal data we hold about you, to correct inaccurate information, and to request deletion of your data where applicable. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe.

9. Information Security

We take the security of your data seriously. Pexnode uses SSL encryption across all pages of our website, including the client area and checkout. Access to personal data is restricted to authorized personnel only, and sensitive data is stored in encrypted form.

10. Cookies

Cookies are small text files stored in your browser when you visit our website. Pexnode uses cookies for essential site functionality, login session management, language preferences, and analytics to help us improve your experience.

By using our website, you consent to the use of cookies. If you prefer not to accept cookies, you can adjust your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our site.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services or applicable law. Any updates will be posted on this page with a revised effective date. Continued use of Pexnode after changes are posted constitutes your acceptance of the updated policy.